Privacy Policy

Last updated: Nov 6, 2024

Privacy Policy

At Craft Travel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, website, or interact with us.

1. Information We Collect

We collect information to provide, improve, and personalize our travel services. This may include:

• Personal Information: Your name, contact information (email address, phone number, mailing address), passport details, date of birth, and travel preferences.

• Travel Information: Destination details, travel dates, flight preferences, accommodation choices, and information about your travel companions.

• Payment Information: Credit card details, billing address, and other information necessary to process your payments securely.

• Website Usage Data: We collect information about your interactions with our website, such as IP address, browser type, pages visited, and referring URLs. We may use cookies and similar technologies to collect this data (see our Cookie Policy for more details).

• Communications: We may retain records of your communications with us, such as emails and customer support interactions.

2. How We Use Your Information

We use your information for the following purposes:

• Booking and Managing Travel: To process your travel bookings, issue tickets, reserve accommodations, arrange transportation, and provide other travel-related services.

• Communication: To send you booking confirmations, travel updates, important notices, and respond to your inquiries.

• Personalization: To tailor our services and recommendations to your preferences and travel history.

• Customer Support: To provide assistance, resolve issues, and address your questions or concerns.

• Marketing: With your consent, to send you promotional emails about new travel offers, destinations, and services we think may be of interest to you. You can opt-out of marketing communications at any time.

• Legal Compliance: To comply with applicable laws and regulations.

3. Sharing Your Information

We may share your information with the following third parties:

• Travel Suppliers: Airlines, hotels, car rental companies, cruise lines, and other travel providers necessary to fulfill your travel arrangements.

• Trusted Partners: We may share information with carefully selected partners who assist us in providing services, such as payment processors, technology providers, and customer support services. We have agreements with these partners requiring them to protect your information.

• Legal Authorities: We may disclose information to government agencies or law enforcement if required by law or legal process.

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information, such as payment details, during transmission.

• Access Controls: We restrict access to your information to authorized personnel who require it to perform their duties.

• Data Retention: We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to your personal information that we hold.

• Correction: You can request that we correct any inaccuracies in your personal information.

• Deletion: You can request that we delete your personal information, subject to certain exceptions.

• Objection: You can object to the processing of your personal information.

• Data Portability: You can request a copy of your personal information in a portable format.

To exercise these rights, please contact us at [email address].

6. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you as required by law.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Craft Travel
3006 Aviation Avenue, Suite 4A
Miami, FL 33133

+1 800 562 2028